Privacy Policy

Last updated: January 1, 2025

1. Information We Collect

We collect information you provide directly to us when you: • Create an account or place an order (name, email, phone, billing address) • Fill out our contact or consultation forms • Subscribe to our newsletter • Communicate with our support team We also automatically collect technical data such as your IP address, browser type, pages visited, and time spent on our site through cookies and analytics tools.

2. How We Use Your Information

We use the information collected to: • Deliver our services and manage your orders • Send transactional emails (order confirmations, invoices, project updates) • Respond to your inquiries and provide customer support • Send marketing communications (only with your consent) • Improve our website and service offerings • Comply with legal obligations and prevent fraud

3. Data Sharing

We do NOT sell, rent, or trade your personal data. We share data only with: • Service providers who help us operate our business (payment processors, hosting providers, email services) under strict data processing agreements • Legal authorities when required by law or to protect our rights • Business partners only with your explicit consent All third-party vendors are GDPR compliant and bound by confidentiality agreements.

4. Cookies

We use essential cookies for site functionality, analytics cookies (Google Analytics) to understand usage, and marketing cookies with your consent. You can manage cookie preferences through our cookie consent banner or your browser settings. Disabling cookies may affect certain site features.

5. Data Security

We implement industry-standard security measures including: • 256-bit SSL/TLS encryption for all data in transit • AES-256 encryption for sensitive data at rest • Regular security audits and penetration testing • Access controls and employee data training • Passwords stored only as salted argon2 hashes — never in plain text

6. Your Rights

You have the right to: • Access the personal data we hold about you • Request correction of inaccurate data • Request deletion of your data (right to be forgotten) • Object to processing of your data for marketing • Data portability — receive your data in a machine-readable format • Withdraw consent at any time To exercise these rights, email privacy@infirexasolutions.in

7. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations: • Account data: Until you delete your account • Order data: 7 years (for tax and legal compliance) • Marketing data: Until you unsubscribe • Support tickets: 3 years

8. Contact Us

For privacy-related questions or to exercise your rights: Email: privacy@infirexasolutions.in Address: 123 Tech Park, Bangalore, Karnataka 560001, India We respond to all privacy requests within 30 days.

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