Refund Policy

You may be eligible for a full or partial refund in the following situations: • The project has not been started within 5 business days of payment without prior communication • We fail to deliver the agreed deliverables as specified in the project scope document • The delivered work significantly deviates from the agreed specifications and revisions are unable to resolve the issue • A technical error occurred during payment and you were charged incorrectly

Refunds will NOT be issued in the following circumstances: • Work has been delivered and approved (written or verbal) by the client • The project has been completed more than 14 days ago • Change of mind after work has been initiated • Delays caused by the client (e.g., not providing content, feedback, or credentials) • Domain registration, hosting fees, or third-party service costs that have been incurred • Partial completion — a partial refund proportional to uncompleted work may be offered

Refund requests must be submitted within the following timeframes: • Before project start: Full refund within 2 business days • Within 7 days of project start: 50% refund if significant work has not begun • After 7 days: Refund assessed case-by-case based on work completed • After delivery and approval: No refund applicable Approved refunds are processed within 7–10 business days to your original payment method.

To request a refund, please: 1. Email us at refunds@infirexasolutions.in with subject: "Refund Request – [Order ID]" 2. Include your Order ID, the reason for refund, and any supporting evidence 3. Our team will respond within 2 business days to acknowledge your request 4. We may request a call to discuss resolution options before processing We always try to resolve issues through revisions or alternative solutions before issuing refunds.

Before a refund is issued, we will: • Offer free revisions as per the agreed number in your package • Work closely with you to understand the specific concerns • Propose solutions or alternative approaches Refunds are a last resort — our goal is to deliver work you love.

If you disagree with a refund decision, you may escalate to disputes@infirexasolutions.in. We are committed to resolving all disputes amicably within 10 business days. For payment disputes filed directly with your bank or payment provider, please notify us first so we can resolve the issue directly and avoid unnecessary chargebacks.